How we work
You will never wonder where the work stands.
Every engagement runs on the Lean Pyramid 6.0, our operating model for the agent era, and stays visible in Maestro, the command deck we built to run it. This page shows you both, exactly as our clients see them.
The Lean Pyramid 6.0 · Jidoka edition
One model, three layers, humans in charge
Twenty years of Lean and software practice condensed into the question this edition answers: who does the work, and how do humans govern it?
TRUST
VALUE
Strategy
Human intent
Humans decide why the company exists and where it goes. No agent sets direction.
- Start with purpose
- Share principles and values
- Develop people
- Establish organizational vision
- Develop breakthrough objectives
- Deploy strategy
Services on this layer
From the doctrine
Agents get verified. People get trusted.
Reversible decisions can be delegated. Irreversible decisions a human takes.
The record measures work items and agent actions. It is never used to measure a person.
Charts tell the truth: real ranges, honest gaps, unknown is never drawn as zero.
Maestro · the command deck
The whole engagement on one screen
Maestro is where our pods and our agents work. Deadlines with honest forecasts, decisions waiting on named people, impediments in the open, and a burn-up that admits when a release is late. Your team reads the same board we do.
The board speaks a small vocabulary:
Deadlines, work in progress, and a release that admits it is running late.
The forecast says Dec 17 against a Dec 20 delivery, computed from observed throughput. On track is a computed judgment here.
A release running late says so, with best and worst dates. Decisions wait on named people, and the work log records humans and agents alike.
WIP capped at three, a lane for work waiting on the client, and an agent flagging a technical risk it found on its own.
Screens from our demo workspace, Ostervale Logistics Systems, a fictional client with synthetic data.
The loop
Software that documents itself into your support agent
Teams that build with Maestro and support with Benjamin close a loop nobody else offers: when a feature ships, Maestro turns what changed into documentation and injects it into Benjamin. Your support agent answers questions about the new feature the week it goes live.
Problem in
The business names the pain; the pod shapes it into work on the board.
Governed delivery
Pods and agents build under the Pyramid delivery model, every step visible in Maestro.
Release
The change ships to production through the automated path.
Docs become knowledge
Maestro writes what shipped into documentation and feeds Benjamin.
Customers answered
Benjamin resolves questions about the feature, grounded in the fresh manual.
That card on the demo board reading "Release notes become Benjamin knowledge automatically" is this loop, running.
See it on your own problem
Bring one workflow and we will show you the board it would run on.
Talk to us