Forward Deployed Engineering · Benjamin
Operational results you can measure.
We embed senior engineers to redesign and build the operations that hold you back. Benjamin, our AI support platform, is the newest thing we built.
Benjamin
Customer support · active
94%
resolved
<2s
response
24/7
coverage
Channels
Resolved today
47 tickets
Two ways to work with us
Forward Deployed Engineering
Bring us one workflow.
Senior engineers embed in your operation, learn how it actually works, and ship reliable software into production. AI opportunities, legacy systems, and the bottlenecks stuck between business and engineering.
- Senior builders embedded with your team, accountable end to end
- Legacy systems, AI features, and stalled prototypes taken to production
- The people who understand the problem are the people who build it
Benjamin · our flagship product
The AI support platform we built.
Customer support and operational workflows across web chat, WhatsApp, and email. Grounded in your knowledge, with human escalation when judgment is needed.
- Grounded in your knowledge base and your workflows
- Works across web chat, WhatsApp, and email
- Escalates to a human with full conversation context preserved
Benjamin is the platform we built while doing this work. When it fits your problem, you start ahead. When it does not, we build the right thing.
The depth behind the work
Built on a decade of real operational work.
Before Benjamin, Lean it 101 led transformation programs at Vale, Softplan, and other enterprise software companies. That operational depth is what you hire when you bring us a problem, and what Benjamin is built on.
in documented operational savings
backlog reduction at enterprise scale
inside B2B SaaS operations
Track record
Results that required real operational depth.
Programs that produced measurable operational results. They are the depth behind the work we do and the platform we built.
Vale
R$50M annual savings
Root-cause analysis and operational redesign across contract commercialization, producing documented annual savings.
Softplan
80% backlog reduction
Workflow and support redesign that eliminated major operational waste and scaled the delivery system.
Brumadinho response
Cross-functional execution under pressure
Coordination and execution in a context where operational discipline mattered more than any presentation.
The track record behind the work
Lean it 101 has operated in complex software and transformation contexts for over a decade. R$50M in documented savings, 80% backlog reductions, and cross-functional execution under pressure are part of the foundation, not the sales pitch.
