Resolve more customer issues on first contact
Benjamin is Lean it 101's support operations platform. It orchestrates multi-agent workflows across channels, escalates to humans with full context, and turns session data into root-cause action.
Support operations under pressure
THE SCALING PARADOX
Request volume rises faster than frontline capacity.
Customer context fragments across channels, inboxes, and systems.
Escalations reach specialists late and without complete history.
Benjamin stabilizes frontline resolution and hands complex cases to humans with full context, actions taken, and the next step.
Three operational outcomes
Higher first-contact resolution
Benjamin resolves frequent support and technical requests before they become tickets.
- Resolve repetitive issues on first contact
- Keep answer quality consistent
- Reduce avoidable escalations
Lower ticket pressure
Only unresolved or high-risk cases are handed to humans, with structured context.
- Escalate only when needed
- Preserve issue context
- Reduce manual triage overhead
Fewer recurring issues
Session intelligence is consolidated to expose recurring failure patterns and guide corrective action.
- Identify recurring friction patterns
- Prioritize corrective actions
- Support continuous improvement
Operational control you can trust
Benjamin runs with policy enforcement, structured escalation, and full traceability across channels, so your team moves fast without losing control.
Answers follow approved knowledge, service rules, and confidence thresholds.
When handoff is required, specialists receive issue history, actions taken, and the next step.
Every interaction is traceable with access controls, data privacy safeguards, and spend limits.
How Benjamin runs inside your support operation
Benjamin coordinates conversations, knowledge, escalation, and continuous learning as one operating layer across your active channels.
Coordinates specialized agents across web chat, WhatsApp, webhooks, and connected channels.
Applies approved manuals, SOPs, and service policies through governed retrieval.
Resolves standard requests quickly and detects exceptions early.
Routes complex cases with structured handoff: context, actions taken, and next step.
Transforms session evidence into recurring-cause signals for operational review.
Maintains auditable operations with access controls, privacy safeguards, and spend limits.
Activation for real support operations
Start with one real support flow. Define scope and governance, then choose focused pilot or direct rollout.
- Demo on your real support scenario
- Scope definition: flows, channels, integrations, and handoff rules
- Implementation path: focused pilot or direct rollout
Best fit
Where Benjamin creates the most value
- Operations handling 1,000+ monthly support interactions
- Teams where escalation quality directly impacts cost and trust
- Support environments with fragmented channels and context loss
- Companies that need measurable service outcomes and governance
- Consumer operations, technical services, and SaaS support teams
Lower priority
What we are not prioritizing right now
- DIY AI tool experimentation without operational ownership
- Outbound-first growth programs as the primary use case
- Projects seeking a generic chatbot without process integration
If your operation depends on reliable first-contact resolution, controlled escalation, and reducing recurring demand, Benjamin is designed for that mission.
Built on the Shoulders of Giants
Our clients are the foundation that elevates our excellence and defines our future.
Transforming Chaos into High Performance
Driving Efficiency and Savings in Energy Management
Transforming Segware’s operations through strategic planning and concurrent engineering.
Transforming Softplan’s operations through strategic planning and leadership alignment.
Resolve today. Prevent recurrence tomorrow
Benjamin improves first-contact resolution now and builds the root-cause intelligence you need to reduce repeat demand over time.
