Lean & AI for B2B SaaS
Customer support, handled by AI.
Lean it 101 builds Benjamin, an AI platform for B2B SaaS companies. Customer support automation and operational workflows, built on a decade of work inside enterprise software.
Cross-channel context awareness
Benjamin
Customer support · active
I nee
94%
resolved
<2s
response
24/7
coverage
Channels
Resolved today
47 tickets
Our foundation
Built on a decade of real operational work.
Before Benjamin, Lean it 101 led transformation programs at Vale, Softplan, and other enterprise software companies. That operational depth is what makes the product different from generic AI solutions.
in documented operational savings
backlog reduction at enterprise scale
years inside B2B SaaS operations
Our product
Benjamin handles the work so your team does not have to.
Customer support across web chat, WhatsApp, and email. Knowledge-grounded responses. Human escalation when judgment is needed.
- Grounded in your knowledge base, not generic AI responses
- Works across web chat, WhatsApp, and email
- Handles routine queries without human involvement
- Hands off to humans with full conversation context preserved
Track record
Results that required real operational depth.
These programs happened before Benjamin existed. They are part of our history because they shape how the product is built, not to decorate a sales page.
Vale
R$50M annual savings
Large-scale transformation work focused on operational redesign, delivery systems, and measurable business outcomes.
Softplan
80% backlog reduction
Workflow improvements and support redesign that eliminated major operational waste and scaled the delivery system.
Brumadinho response
Cross-functional execution under pressure
Coordination and execution in a context where operational discipline mattered more than any presentation.
The track record behind the work
Lean it 101 has operated in complex software and transformation contexts for over a decade. R$50M in documented savings, 80% backlog reductions, and cross-functional execution under pressure are part of the foundation, not the sales pitch.
