What Benjamin is
A support operations system that resolves more on first contact, escalates with structure, and turns interaction data into root-cause improvement.
A support operations system built for execution and improvement
Benjamin
A support operations system that resolves more on first contact, escalates with structure, and turns interaction data into root-cause improvement.
What Benjamin is not
Not a generic FAQ bot. Not an isolated AI experiment. Not a replacement for operational ownership. Not limited to one channel.
Core capabilities
- Multi-agent runtime with role-specific behavior
- Knowledge ingestion and retrieval grounded in your documentation
- Multi-channel interaction: web, WhatsApp, webhooks, and connected messaging channels
- Structured summaries and handoff payloads
- Integration-ready model for CRM, scheduling, and operational systems
- Root-cause intelligence layer for recurring issue analysis and prioritization
- Traceability, governance, and spend controls
Escalation with discipline
When Benjamin cannot safely resolve, it hands off with organized context: issue summary, customer context, actions already taken, attempted troubleshooting, and suggested next action.
Beyond first-contact resolution: fix what keeps breaking
Benjamin goes beyond ticket handling by consolidating interaction evidence to detect recurring friction patterns, support root-cause prioritization, and guide continuous operational improvement.
Talk to Benjamin now
Use Benjamin to ask questions and book a demo.
Benjamin handles first contact and qualification. Humans step in for nuance and decisions.
Lean it 101
© 2025 Copyright: leanit101.com - Made with ♡ in Pedra Branca - Palhoça - Brazil